Refund policy

Returns & Faulty Items Policy

Last updated: March 2026

At Space Furniture, we do not accept returns for change of mind. Please choose carefully before making your purchase.

However, your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) are always protected.

Faulty, Damaged, or Incorrect Items

If the item you receive is faulty, damaged, or not as described, you may be entitled to a remedy under the Consumer Guarantees Act.

Depending on the issue, we will provide one of the following remedies in accordance with New Zealand law:

  • Repair of the item

  • Replacement with the same or similar product

  • Refund of the purchase price

Minor Faults

If the issue is considered a minor fault that can be fixed, we may choose to repair the item or replace it within a reasonable timeframe.

Major Faults

If the fault is significant and cannot be repaired within a reasonable time, you may choose a replacement or full refund.

Return Process

To request a return for a faulty item, please contact us at [your email/contact] with:

  • Your order number

  • A description of the issue

  • Photos or videos of the fault (if applicable)

Once approved, we will provide instructions for returning the item.

Important Notes

  • Items damaged due to misuse, improper care, or normal wear and tear may not qualify for a return.

  • Proof of purchase is required for all return requests.

Your Consumer Rights

Nothing in this policy limits or replaces your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.